Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@noustyle.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@noustyle.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as hosiery or earrings) where the hygiene seal has been removed. Please get in touch if you have questions or concerns about your specific item.

Sale items may be returned under the same 30-day policy. Gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Your 14-day right to cancel (UK & EU)

In addition to the above, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving your items, for any reason and without justification. The same applies to orders shipped into the European Union under the EU 14-day cooling-off period. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@noustyle.com.

Contact Information

Store name: Noustyle
Company name: Boydsign
Company number: 82413843
Warehouse Address: Unit 9, Waterside Trade Park, Lockfield Avenue, Manchester, M17 1WA, UK
Company Address: Zandkamp 159, Hoogland, Utrecht, 3828GK, NL
Email: support@noustyle.com
Monday to Friday | 9 AM - 5 PM (GMT)
We aim to respond to your inquiries within 24 hours.